Effective Date: 3rd March 2010
At Webcare.pk, we strive to provide high-quality services to our customers. This Return and Refund Policy outlines the terms and conditions regarding refunds and cancellations for our services, including customized software, SaaS, domain registration, and web/email hosting.
1. Customized Software
- The initial cost paid for customized software development is non-refundable.
- Once the project has commenced, no refunds will be issued for any payments made.
2. Software as a Service (SaaS)
- Payments made for SaaS subscriptions are non-refundable in case of early termination.
- If you cancel your subscription, you will retain access to the service until the end of the current billing cycle.
3. Domain Registration
- Payments for domain registration are irreversible and non-refundable.
- Once a domain is registered, it cannot be canceled or refunded.
4. Web/Email Hosting
- Hosting plans can be changed, upgraded, downgraded, or canceled at any time.
- If you cancel your hosting plan, you will be charged for the services used up to the cancellation date. The remaining balance will be either:
- Adjusted toward other services (if applicable).
- Refunded to your original payment method (if no other services are active).
- Refunds for unused hosting services will be processed within [Insert Number] business days.
5. Exceptions
Refunds may be considered in exceptional circumstances, such as:
- Service outages or failures caused by Webcare.pk.
- Billing errors or unauthorized charges.
6. How to Request a Refund
To request a refund or cancellation, please contact our support team at:
Email: [email protected]
Phone: +92 335 9322273
7. Changes to This Policy
We reserve the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the effective date will be revised accordingly.